Check the medium
Ask whether the message is a phone call, face-to-face conversation, or text.
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English for Daily LifeEnglish for Social ConnectionEnglish for WorkVOA English
Words and Their StoriesSocial & Small Talk
Learn how context, relationships, medium, and culture change what people really mean.
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Listen with a purpose
Check the medium
Ask whether the message is a phone call, face-to-face conversation, or text.
Check the relationship
Notice how colleagues, partners, friends, and strangers may imply different things.
Check the culture
Allow for direct and indirect communication styles before jumping to a conclusion.
Cultural note
Indirect language is not automatically vague or dishonest. In many English-speaking contexts, speakers use hints to be polite, collaborative, or sensitive to another person’s situation.
Try it
Write one sentence that could mean two different things, then explain how the context changes it. Say your response aloud before checking the examples below.
Expression cards · 10 from the transcript
These cards were extracted from the transcript and grouped by the kind of language learners can practice.
Showing 10 of 10 cards.
Understand a meaning that is implied rather than directly stated.
“They expect you to read between the lines.”
The intended message behind the exact words.
“We are going to talk about what people really mean.”
The channel used to send a message.
“What’s the means of communication?”
In person, with both people together.
“Are you speaking in person, face to face?”
Talk about something casually rather than make a specific request.
“They’re just making conversation.”
Take action to improve a situation.
“I think she wants me to do something about that.”
Saying exactly what you mean.
“In some cultures, direct communication is preferred.”
Have difficulty carrying out or managing something.
“Someone who is struggling with a heavy bag.”
The most important point in a lesson or conversation.
“The main idea of this lesson is how people communicate in social & small talk situations.”
A phrase used to explain the same idea more simply.
“In other words, the speaker is showing a natural way to handle this situation.”
Check your understanding
RTB commentary
The same sentence can carry different meanings depending on the medium, the relationship, and cultural expectations. Listen for the clues before you interpret the words.