Daily English · Advanced

Resolve a service mix-up clearly

Describe a mismatch neutrally, ask focused questions, negotiate an appropriate next step, and confirm the agreement.

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Six core prompts, with four optional extensions for a longer class.

Start here · 30-minute session

Use a fictional hotel or appointment booking that has a harmless detail wrong. Do not use real medical, booking, or payment information.

Use the prompts as conversation starting points; adapt them to the learner.

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Learning sources

RealTalkBridge · Practice at your own pace